Westfield Academy

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Complaints

It is the policy of the governors of Westfield Academy that the school’s values are concerned with meeting the needs of all stakeholders. Whilst it is likely that, in general, students will be happy at Westfield, stakeholders should be able to voice a concern or complaint and know that it is considered seriously. We recognise that, as with all large organisations, we will receive complaints. Our duty is to deal with concerns swiftly and effectively at the appropriate level.  

Parents wishing to make a complaint should contact the school, on 01935 423747, explaining the nature of the complaint. We will always attempt to deal with the complaint on an informal basis in the first instance. Complaints may be dealt with directly by an appropriate member of staff.

Where a parent is not satisfied that the complaint has been dealt with appropriately, it will be dealt with by the Principal, (01935 423747). Please note that it will usually be necessary to make an appointment.

If the parent is dissatisfied and believes that their complaint has still not been resolved, they may contact the Chair of Governors, via the Clerk to The Governors:, Mrs L Jeffreys, by letter or via email, c/o Westfield Academy.

The letter should set out clear details of the complaint and should be sent within 28 days of the discussion with the Principal. The letter will be acknowledged by the Clerk to the Governing Body and the parents will be told the arrangements that have been made for the complaint to be considered. The complaint will normally be investigated thoroughly within twenty school days (excluding holidays and weekends) of receipt of the letter. Within seven days of completion of the investigation, parents will receive a letter setting out the result and informing them of any action that has been recommended by the governors. If parents are then not satisfied with the response from the governors, they may ask for the complaint to be considered by a Review Panel.

Complaints Policy